ChronCare (chroncare.co.za & my.chroncare.co.za)
Effective Date: [Insert Date]
Welcome to ChronCare (“we”, “our”, “us”). These Terms of Use govern your access to and use of our website chroncare.co.za and patient dashboard my.chroncare.co.za (collectively, the “Platform”).
By accessing or using ChronCare, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
By using ChronCare, you confirm that:
You are at least 18 years old
You have the legal capacity to enter into this agreement
All information you provide is accurate and truthful
ChronCare is a digital platform that:
Connects patients with healthcare practitioners
Facilitates appointment bookings and telemedicine consultations
Allows storage and sharing of medical information
ChronCare does not provide medical advice. All medical services are provided by independent healthcare professionals.
You must create an account to access certain features. You agree to:
Provide accurate information
Keep your login credentials secure
Notify us of any unauthorized access
You are responsible for all activity under your account.
We reserve the right to suspend or terminate accounts that:
Provide false information
Violate these Terms
Misuse the platform
As a patient, you agree to:
Provide accurate medical and personal information
Use the platform responsibly
Attend scheduled appointments or cancel within a reasonable time
Not misuse emergency or consultation services
Healthcare practitioners using ChronCare are responsible for:
Providing accurate, lawful, and ethical medical services
Maintaining appropriate professional registration
Protecting patient confidentiality
ChronCare does not control or supervise medical decisions made by practitioners.
Appointments are scheduled through the Platform
Telemedicine services are provided by practitioners, not ChronCare
ChronCare is not liable for missed appointments, delays, or outcomes of consultations
If payment features are enabled:
Fees will be clearly displayed before booking
Payments may be processed via third-party providers
Refunds, if applicable, are subject to practitioner or platform policies
The Platform is not a substitute for:
Emergency medical care
In-person diagnosis where required
If you have a medical emergency, you must contact local emergency services immediately.
Your use of ChronCare is also governed by our Privacy Policy.
By using the Platform, you consent to the collection and use of your data as outlined in that policy.
You agree not to:
Use the Platform for unlawful purposes
Upload false, misleading, or harmful information
Attempt to gain unauthorized access to systems
Disrupt or interfere with the Platform
Harass or abuse other users
All content on ChronCare, including:
Text
Design
Branding
Software
is owned by or licensed to ChronCare and may not be copied, modified, or distributed without permission.
To the fullest extent permitted by law:
ChronCare is not liable for medical outcomes or advice
We are not responsible for actions of healthcare practitioners
We are not liable for indirect, incidental, or consequential damages
Use of the Platform is at your own risk.
We aim to keep the Platform available at all times, but we do not guarantee uninterrupted access.
We may:
Modify or discontinue features
Perform maintenance
Suspend access when necessary
We may suspend or terminate your access if you:
Violate these Terms
Engage in harmful or illegal activity
Misuse the Platform
You may stop using the Platform at any time.
ChronCare may integrate with third-party services (e.g., labs, payment providers, telemedicine tools).
We are not responsible for:
Their services
Their content
Their data handling practices
These Terms are governed by the laws of South Africa.
Any disputes will be subject to the jurisdiction of South African courts.
We may update these Terms from time to time.
Continued use of the Platform after changes means you accept the updated Terms.
For questions or concerns regarding these Terms:
Email: info@chroncare.co.za
Support: support@chroncare.co.za
By using ChronCare, you acknowledge that you have read, understood, and agree to these Terms of Use.
