ChronCare (chroncare.co.za & my.chroncare.co.za)
Effective Date: 01 April 2026
ChronCare (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website chroncare.co.za and our patient dashboard my.chroncare.co.za.
By using our services, you agree to the terms outlined in this policy.
We may collect the following types of information:
Full name
Email address
Phone number
Date of birth
Identification details (if required for medical verification)
Medical history
Chronic condition data
Lab results and uploaded documents
Appointment and consultation records
Username and password
Profile details
Preferences and settings
IP address
Browser type and device information
Cookies and usage data
We use your information to:
Provide and manage your account
Enable communication between patients and healthcare practitioners
Facilitate appointment bookings and telemedicine services
Store and manage medical records securely
Improve our platform and user experience
Send important notifications and updates
Provide support services
We do not sell your personal information.
We may share your information with:
Doctors, nurses, and practitioners you connect with on ChronCare
Only information necessary for your care is shared
Hosting providers
Email and communication services
Technical support providers
We may disclose information if required by law or to:
Comply with legal obligations
Protect our rights or users
Prevent fraud or misuse
We take reasonable steps to protect your data, including:
Secure servers and encrypted connections (SSL)
Restricted access to sensitive data
Regular system monitoring
However, no system is completely secure, and we cannot guarantee absolute security.
We use cookies to:
Improve website functionality
Remember user preferences
Analyze site traffic
You can disable cookies in your browser settings, but some features may not function properly.
You have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your account (subject to legal requirements)
Withdraw consent where applicable
To exercise these rights, contact us at:
support@chroncare.co.za
We retain your information for as long as necessary to:
Provide services
Comply with legal and medical record-keeping obligations
Our platform may integrate with third-party services (e.g., labs, payment gateways, tele-medicine tools). These services have their own privacy policies, and we are not responsible for their practices.
ChronCare is intended for users aged 18 and older. We do not knowingly collect information from minors without appropriate consent.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy or your data, please contact us:
Email: info@chroncare.co.za
Support: support@chroncare.co.za
ChronCare complies with the Protection of Personal Information Act (POPIA). We are committed to processing personal information lawfully and transparently, ensuring that your data is:
Collected for a specific purpose
Processed securely
Not retained longer than necessary
Accessible to you upon request
By using ChronCare, you consent to the collection and use of your information as described in this Privacy Policy.
